Shipping Info

SHIPPING & HANDLING

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion- so here's some more info on the different shipping methods we have available.

All items are made-to-order. This means that when you place your order, we will process your order and that item just for you with the best quality!

While we print a portion of products in our facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise.

We only cooperate with vendors and shipping carriers who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below.

We process orders on business days which are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Please refer to the time frame below. It includes our most popular products and the following time periods:

Production time

This is the time your order in the production queue until being produced and shipped out. Our production timeline may shift daily depending on overall order volume.

Production Time: 3 - 5 Business day.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

Shipping Time
The estimated delivery time will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control. However, we will always work hard to keep these temporary changes to a minimum.

Country

Carrier

Shipping Time
(business days)

US

USPS/ UPS/ DHL Ecommerce

10 - 15

EU

DHL/Royal Mail

10 - 15

CA

Canada Post

10 - 15

AU

Australia Post

10 - 15

Others

United Delivery Service/SF Express/LaserShip

10 - 15

 

Please note:

  • At the moment, we provide standard shipping and handling (excluding Hawaii, Alaska, Guam, Virgin Islands and Puerto Rico), and our shipping cannot deliver to US Military bases. We apologize in advance for this inconvenience.
  • In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.

Expedited shipping means that your order will be processed and shipped out on the next business day.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us here and we will gladly help you.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Thank you for considering Custom Box Gift and if you have any questions, please don't hesitate to contact us here